Terms and Conditions

Terms of Service

Terms of Service

1.) Account Setup Hostecon.com

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud.

Shared and Reseller Hosting Accounts

It is your responsibility to provide us with an email address, which is not @ the domain(s) you are signing up under. Our normal setup time for shared/reseller hosting accounts are instant upon payment verification.

VPS, Dedicated and Colocation Server Accounts

VPS and Dedicated servers carry a 1 and 3 day setup time respectively unless stated otherwise.

For colocation servers, once payment has been arranged, either a move in date will be provided for the server to be brought in, or a postal address will be provided so Hostecon can setup your server for you.

2.) Content

All services provided by Hostecon.com may only be used for lawful purposes. The customer agrees to indemnify and hold harmless Hostecon.com from any claims resulting from the use of our services. Hostecon is a lawful web-hosting company of which the laws of the respective jurisdiction is recognized.

Examples of unacceptable material:

- Copyright / Pirated Software
- Hate / Racist / Discriminating sites
- Child Pornography

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice.

Hostecon.com reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. Hostecon.com also reserves the right to make any such modifications in an emergency at our sole discretion.

Hostecon.com reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of Hostecon.com. All rights reserved.

4.) Payment Information

Customer agrees to supply appropriate payment for the services received from Hostecon.com, in advance of the time period during which such services are provided. Customer agrees to notify Hostecon.com of intention to cancel any and all services received. Services will be billed on a recurring basis unless cancelled or terminated.

Hostecon.com reserves the right to change the monthly payment amount and any other charges at anytime. A one-month notice period will be given before any changes of pricing will take effect. Contracted services will continue at the agreed rate until the end of the term.

5.) Backups and Data Loss

Your use of the service is at your sole risk. Hostecon.com is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on Hostecon.com servers.

6.) Cancellation, Refunds and Money Back Guarantee

Hostecon.com reserves the right to cancel the account at any time. Customers may cancel at any time.

Shared and Reseller Hosting Accounts

Hostecon.com provides a conditional 45-day money back guarantee on managed shared hosting, and reseller solutions. Refund requests after 45 days will not be considered.

Accounts cancelled/terminated by Hostecon.com do not qualify for the 45-day money back garuantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

VPS, Dedicated and Colocation Server Accounts

VPS and Dedicated servers are non refundable once service has begun.

Domain names

Domain names are non refundable once registration process has begun.

7.) Resource Usage

Shared and Reseller Hosting Accounts

Users may not initiate the following:

- Run any process that requires more than 8Mb of memory space, more than 30 CPU seconds, or use more than 5% of all available system resources at any time.
- Run any type of interactive real-time chat applications that require server resources. Remotely hosted services are fully allowed.
- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

8.) Bandwidth Usage and Fair Usage Policy

Shared and Reseller Hosting Accounts

Shared and reseller hosting packages are are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

VPS and Dedicated Server Accounts

VPS and Dedicated servers have are allocated a monthly allowance with respect to data transfer (measured in Gigabytes). The rate at which this allowance may be used is limited by our fair usage policy unless customer has purchased dedicated bandwidth for use with their server. Hostecon reserves the right to implement a speed cap on services upon the following conditions.

- Affecting network performance for other servers connected to the network.
- Using over 10Mbit for durations exceeding 2 hours, 25Mbit exceeding 30 minutes, or 50Mbit exceeding 10 minutes.

This fair usage policy is intended to ensure that services provided to all clients receive the same high standard that is expected. Restrictions are rarely implemented and action is only taken as a last resort.

9.) Price Change

Hostecon.com reserves the right to change the price of any services at any time with a 30 days notice to the current customers. Contract pricing customers will not be affected by any price change throughout the contract period.

10.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold Hostecon.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Hostecon.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Hostecon.com against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Hostecon.com; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Hostecon.com's servers.

11.) Disclaimer

Hostecon.com will not be responsible for any damages your business may suffer. Hostecon.com makes no warranties of any kind, expressed or implied for services we provide. Hostecon.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Hostecon.com and its employees.

12.) Contact Information

By applying for a hosting account or a domain name, or by asking us to maintain or renew a domain name registration or hosting account, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) contact information remains valid and up-to-date; (c) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (d) you are not registering the domain name for an unlawful purpose; and (e) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else's rights.

13.) Changes to the TOS

Hostecon.com reserves the right to revise its policies at any time without notice.